Category Archives: Thoughts

The Condensed December 2015 Issue

Amy Bernstein, editor of HBR, offers executive summaries of the major features. For more, see the December 2015 issue.

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All cases are special cases

The art of the successful institution is figuring out which cases are special enough to deserve a fresh eye.

It’s virtually impossible to scale an institution that insists on making a new decision every time it encounters a new individual. On the other hand, what makes a bureaucracy stupid is its insistence that there are no special cases.

They’re all special. The difficult work at scale is figuring out which ones are special enough.

And, if you want to be seen and respected and sought out as the anti-bureaucracy, there’s your strategy: All cases are special cases.


Five Questions Every CEO Should Ask

According to John Manning, “there are Five Vital Questions you can ask to get razor-sharp clarity around your organization’s productivity. Answer these questions to get the facts and you can improve goal-setting, make more empowered decisions about your company’s strategic direction, and discover how to more effectively lead and inspire performance.”
Read John’s guest post Five Questions Every CEO Should Ask over at Leadership and Management.


American Music Awards Red Carpet: Best Dressed

It was a star studded Sunday night at the Microsoft Theater in Los Angeles, California, for the 43rd annual American Music Awards. Every year, celebrities band together for a night filled with over-the-top performances, hilarious presentations, and award categories dedicated to all genres of music. The American Music Awards is known for its many memorable moments over the years (Anyone remember the 1985 AMA’s unforgettable “We Are the World” performance?), but if there is one thing that is being talked about more than all of the musical performances, it is the red carpet fashion.
Forbes – Leadership


Putting the Right Information on Twitter in a Crisis


As the terrorist attacks in Paris were unfolding, and in their immediate aftermath, I found myself glued to Twitter. Just as I’d been during countless other disasters, whether natural or man-made. It may be a new media, but it’s an old impulse – in times of trouble, seek out other humans. Go to the town square. Stay together.

I became curious about what this impulse might mean for all the users hitting “refresh” on their feeds and for the crisis response managers feeding announcements and information into the stream. I talked with Jeannette Sutton, an Assistant Professor in the Department of Communication and the Director, Risk and Disaster Communication Center at the University of Kentucky. She is also a principle investigator on two NSF-funded projects on communicating with the public during crisis events. What follows is an edited version of our conversation.